What if I have changed my mind about an item?
We want to inspire and delight you with your jewellery purchase, so if for any reason you are not satisfied with your purchase, you may return it within 15 days of delivery for a full refund including any shipping no questions asked.
What if my item is faulty?
If the item you have received is faulty, please contact our Customer Service team and we will resolve the issue as quickly as possible.
What if the item I received is not the one I ordered?
If you have received an item different to the one that you ordered, please contact our Customer Service team and we will resolve the issue as quickly as possible.
Can I return Sale/Clearance items?
Yes, you can return sale items unless stated otherwise.
How do I return my purchase?
Contact our Customer Service team on email email@example.com to initiate a return. You’ll need to provide your order number, contact details and reason for return.
Items should be returned in their original packaging with the original product tags attached. Include a copy of your returns slip or shipping or order confirmation email in the package.
All shipping return charges must be pre-paid. We cannot accept cash on delivery returns.
We refund you the same way that you initially paid for your order, including any delivery charges, within 10 business days of receiving your returned item.
When will I receive a refund?
We will process your refund within 10 business days of receiving the returned item at our warehouse. Your financial institution may take additional time to transfer funds back into your account.
How will I be refunded?
We refund you the same way that you initially paid for your order. For Credit Card and PayPal payments, your refund will be credited into the same account your payment originated from.